Von Diamonds Gift Card FAQs

Where can I find Von Diamonds gift card Terms and Conditions?

Click here for full Von Diamonds gift card Terms and Conditions.

Where can a Von Diamonds gift card be purchased and redeemed?

Von Diamonds gift cards are currently only available for purchase in the United States, and can only be redeemed for orders shipped to an address in the United States.

How can I order a card for myself or as a gift?

Individual digital gift cards are available for purchase here.

When can I/my gift recipient expect my digital gift card order?

Digital gift cards are sent via email almost immediately or on the date designated by the purchaser.

How do I redeem my Von Diamonds gift card?

Von Diamonds gift cards can be redeemed in the United States only for authorized products at www.vondiamonds.com by entering your gift card information at checkout.

What if I have a question about redeeming a gift card?

If you or your gift recipient have any questions or difficulty redeeming a gift card, please reach out to Von Diamonds Customer Service.

Does a Von Diamonds gift card have an expiration date or any associated non-use fees?

Von Diamonds gift cards do not expire or incur any fees.

How can I check my gift card balance on a Von Diamonds gift card?

Gift Card balances may be checked by applying the Gift Card to the cart during checkout or by reaching out to our team at ajscreations@giftcardhelp.com. Please note that the balance given or reflected online is an estimate only.  Such balance may be periodically adjusted or changed in the event of a purchase or other charge or transaction on your Gift Card. 

How can I request a refund for my Von Diamonds gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your Von Diamonds gift card has a verifiable balance of $10 or less, please contact 866-548-1802 or ajscreations@giftcardhelp.com to request a refund.

How can I request a replacement on a lost, stolen or damaged Von Diamonds gift card?

To request a replacement or report a lost or stolen card, please contact ajscreations@giftcardhelp.com.

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at ajscreations@giftcardhelp.com or call 866-548-1802.